Relmn: The Super App for Global Financial Relationships, Credit & Networks

1. Service Availability

Relmn commits to the following uptime targets:

Platform Uptime

99.9%

Monthly availability target

API Response Time

<200ms

95th percentile response time

2. Transaction Processing

Cross-Border Payments

• Settlement time: <2 minutes (95% of transactions)
• Transaction fees: 0.5-1% of transaction value
• Success rate: >99.5%

Lending Operations

• Loan approval: <24 hours for standard applications
• Fund disbursement: <1 hour after approval
• Interest rate calculation: Real-time updates

3. Support Response Times

Critical Issues

<1 hour

Platform outages, security breaches

High Priority

<4 hours

Transaction failures, account issues

Standard

<24 hours

General inquiries, feature requests

4. Security Commitments

• 24/7 security monitoring and incident response
• Quarterly security audits by third-party firms
• Multi-signature wallet protection for all funds
• Insurance coverage for platform-related losses
• Immediate notification of security incidents

5. Maintenance Windows

Scheduled maintenance will be performed:

• During low-traffic periods (typically 2-6 AM UTC)
• With 48-hour advance notice for major updates
• Maximum 4 hours duration for planned maintenance
• Emergency maintenance as needed for security

6. Service Credits

If we fail to meet our SLA commitments:

• 99.0-99.9% uptime: 10% service credit
• 95.0-99.0% uptime: 25% service credit
• <95.0% uptime: 50% service credit

Service credits are applied to your next billing cycle automatically.

7. Contact Information

For SLA-related questions or to report service issues, contact us at support@relmn.com

Service Level Agreement